任务四医院护士与患者家属的沟通情境四患者突发意外状况时的沟通课件.pptx

任务四医院护士与患者家属的沟通情境四患者突发意外状况时的沟通主讲人：刘洋讲师单位：长沙民政职业技术学院Task4CommunicationbetweenhospitalnursesandpatientsfamiliesSituation4:CommunicationincaseofunexpectedsituationSpeaker:LiuYang(lecturer)Unit:ChangshaCivilAffairsVocationalandTechnicalCollege

情境案例分析Situationalcaseanalysis

突发意外情况的沟通情景Communicationscenariosforunexpectedsituations

沟通四部CommunicationDepartmentIV了解讯息Understandingthemessage判断问题Judgetheproblem沟通应对Communicationandresponse反馈评价Feedbackevaluation

了解讯息判断问题反馈评价沟通应对UnderstandingthemessageJudgetheproblemCommunicationandresponseFeedbackevaluation了解讯息Understandingthemessage内心状态

了解讯息判断问题反馈评价沟通应对UnderstandingthemessageJudgetheproblemCommunicationandresponseFeedbackevaluation是否能管理好自己的情绪？Canyoumanageyouremotionswell?

了解讯息判断问题反馈评价沟通应对UnderstandingthemessageJudgetheproblemCommunicationandresponseFeedbackevaluation沟通技巧Communicationskills场合方式

了解讯息判断问题反馈评价沟通应对UnderstandingthemessageJudgetheproblemCommunicationandresponseFeedbackevaluation是否达成有效沟通？Iseffectivecommunicationachieved?