任务三医院护士与协作人员的沟通情境一与影像科室工作人员的沟通66课件.pptx

任务三医院护士与协作人员的沟通情境一与影像科室工作人员的沟通主讲人：徐芙蓉副主任护师单位：湖南省人民医院Task3CommunicationbetweenhospitalnursesandcollaboratorsSituationICommunicationwiththestaffoftheimagingdepartmentSpeaker:XuFurong(DeputyChiefNurse)Unit:HunanProvincialPeoplesHospital

Situationalcaseanalysis情境案例分析

了解讯息判断问题反馈评价沟通应对UnderstandingthemessageJudgetheproblemCommunicationandresponseFeedbackevaluation患者科室essentialinformationBasicinformationCollaborativecontentWorkfloworprocedureWorkingcharacteristics工作流程或程序工作特点基本信息基本情况协作内容

了解讯息判断问题反馈评价沟通应对UnderstandingthemessageJudgetheproblemCommunicationandresponseFeedbackevaluation沟通障碍不配合不理解不支持Communicationbarriers

了解讯息判断问题反馈评价沟通应对UnderstandingthemessageJudgetheproblemCommunicationandresponseFeedbackevaluation案例一案例二急、指使、要求不配合、不支持礼貌、尊重提供信息请求支持达成协作

了解讯息判断问题反馈评价沟通应对UnderstandingthemessageJudgetheproblemCommunicationandresponseFeedbackevaluationCaseI案例一CaseII案例二协作没达成沟通双方都不满意CollaborationwasnotachievedBothsideswerenotsatisfiedwiththecommunication沟通双方协作完成建立良性协作关系CommunicateandcooperatetocompleteEstablishagoodcooperativerelationship

总结点评Summarycomments语言沟通能力弱Weaklanguagecommunicationability语言沟通到位Languagecommunicationisinplace案例一案例二CaseICaseII

讨论discuss护理工作中存在哪些协作关系？Whatcollaborativerelationshipsexistinnursingwork?