任务五社区护士与患者的沟通情境一社区护士家庭访视的沟通56课件.pptx

任务五社区护士与患者的沟通情境一社区护士家庭访视的沟通主讲人：唐莹（教授）单位：长沙民政职业技术学院Task5CommunicationbetweencommunitynursesandpatientsSituation1：CommunicationofcommunitynursesfamilyvisitsSpeaker:TangYing(Professor)Unit:ChangshaVocationalandTechnicalCollegeofCivilAffairs

家庭访视的沟通技能communicationskillsforfamilyvisits情境要点三Situationkeypoint3:

知识学习Knowledgelearning家庭访视前沟通技能Communicationskillsbeforefamilyvisit电话/微信/QQ等预约沟通内容：家庭住址、访视目的、时间长短等服务对象及其家庭资料全面了解Phone/WeChat/QQappointmentContentofcommunication:homeaddress,purposeofvisit,lengthoftime,etcComprehensiveunderstandingofserviceobjectsandtheirfamilyinformation

知识学习Knowledgelearning到达家庭时沟通技能Communicationskillswhenarrivingathome着制服、不佩戴贵重首饰，带身份证、工作证、工作箱等.Wearinguniforms,withoutvaluablejewelry,withIDcards,workcards,workboxes,etc准时到达，礼貌敲门、打招呼、出示证件、说明目的Arriveontime,knockatthedoorpolitely,sayhello,showyourcertificateandexplainthepurpose进门换鞋或穿鞋套，征得同意，工作箱放置合适位置Enterthedoortochangeshoesorwearshoecovers,andputtheworkboxinaproperpositionwithconsent亲切询问服务活动前准备工作完成情况、检查不安全因素Enquireaboutthecompletionofpreparationsbeforeserviceactivitiesandcheckunsafefactors

知识学习Knowledgelearning家庭访视实施时的沟通技能--语言沟通与非语言沟通CommunicationSkillsintheImplementationofFamilyVisit--VerbalCommunicationandNonverbalCommunication以服务对象为中心尊重服务对象倾听与回应语调和语速协同自信式语言表达避免消极式、攻击式、妥协式语言表达多用短句与肢体语言共用讲适宜的话：符合服务对象的生活经历、社会角色以及情境氛围引导性、目的性语言FocusonserviceobjectsRespectserviceobjectsListeningandrespondingIntonationandspeedcoordinationConfidentlanguageexpressionAvoidnegative,aggressiveandcompromiselanguageexpressionMultipurposeshortsentencesSharedwithbodylanguageSaytheappropriatewords:Meetthelifeexperience,socialroleandsituationalatmosphereoftheserviceobjectGuidedandpurposefullanguage

知识学习Knowledgelearning家庭访视实施时的沟通技能--语言沟通与非语言沟通CommunicationSkillsintheImplementationofFamilyVisit--VerbalCommunicationandNonverbalCommunicat