任务二医院护士与医护人员的沟通情境三与护士长的沟通实践课件.pptx

任务二医院护士与医护人员的沟通情境三与护士长的沟通实践主讲人：谢丽琴教授单位：长沙民政职业技术学院Task2CommunicationbetweenhospitalnursesandmedicalstaffSituation3:CommunicationpracticewithheadnurseSpeaker:XieLiqin(Professor)Unit:ChangshaVocationalandTechnicalCollegeofCivilAffairs

护士与护士长沟通的心理特征psychologicalcharacteristicsofcommunicationbetweennursesandheadnurses情境要点1：Situationkeypoint1:

一.护士的心理特征Psychologicalcharacteristicsofnurses小顾高龄首次怀孕，黄体水平低，从身体角度考虑最好不上夜班，她为什么不敢跟护士长说呢？

一.护士的心理特征Psychologicalcharacteristicsofnurses1.“畏上心理”Fearofbeingsuperior刚步入工作岗位的年轻护士常有“惧上”心理。见到护士长害怕，连说话都有点语无伦次;操作时手发抖，生怕出现错误；因而在与护士长沟通的时候无法很好运用技巧。

一.护士的心理特征Psychologicalcharacteristicsofnurses2.期待护士长的“榜样作用Expecttheheadnursesrolemodel在视频情景中，小顾申请不上夜班的时候，说到科室人手紧张，安排别人上夜班也不好，在这个时候，护士长主动承担小顾的夜班，对于小顾来说，跟着这样的护士长干工作，是非常有劲的。护士希望护士长能注重自身榜样作用。无论在理论还是在操作上，都是佼佼者，才能够带领护士的不断进步。

一.护士的心理特征Psychologicalcharacteristicsofnurses3.希望护士长待人态度和蔼、热情大方、公私分明、公正客观Ihopetheheadnurseiskind,warm,generous,publicandprivate,fairandobjective

一.护士的心理特征Psychologicalcharacteristicsofnurses3.希望护士长待人态度和蔼、热情大方、公私分明、公正客观Ihopetheheadnurseiskind,warm,generous,publicandprivate,fairandobjective

一.护士的心理特征Psychologicalcharacteristicsofnurses4.尊重护士的个人需求，在合理的范围内尽量予以满足。Respectthepersonalneedsofnursesandtrytomeetthemwithinareasonablerange.

一.护士的心理特征Psychologicalcharacteristicsofnurses4.尊重护士的个人需求，在合理的范围内尽量予以满足。Respectthepersonalneedsofnursesandtrytomeetthemwithinareasonablerange.

一.护士的心理特征Psychologicalcharacteristicsofnurses5.关心护士的成长，能给他们展示个人能力的机会。Careaboutthegrowthofnursesandgivethemtheopportunitytoshowtheirpersonalabilities.

二.护士长的心理特征Psychologicalcharacteristicsofheadnurses1.作为一位管理者,护士长希望护士能够遵守各项制度和职责，积极配合护土长完成各项护理工作。Asamanager,theheadnursehopesthatthenursescanabidebyvarioussystemsandresponsibilitiesandactivelycooperatewiththeheadnursetocompletevariousnursingwork.

2.希望护士有科室主人翁的精神。科室有困难能主动帮助护士长分忧解难，出主意、想办法，理解