任务五社区护士与患者的沟通情境二互联网护理的居家沟通80课件.pptx

任务五社区护士与患者的沟通情境二互联网+护理的居家沟通主讲人：唐莹（教授）单位：长沙民政职业技术学院Task5CommunicationbetweencommunitynursesandpatientsSituation2：HomecommunicationofInternetplusnursingSpeaker:TangYing(Professor)Unit:ChangshaVocationalandTechnicalCollegeofCivilAffairs

情境案例分析（问题+四步分析）Situationalcaseanalysis(question+fourstepanalysis)

一般社会资料心理状况社会支持状况治疗情况病情及身体状况了解讯息判断问题反馈评价沟通应对UnderstandingthemessageJudgetheproblemCommunicationandresponseFeedbackevaluation手机或电脑app下单

担心上门护理质量担心病情转归担心治疗护理持续性了解讯息判断问题反馈评价沟通应对UnderstandingthemessageJudgetheproblemCommunicationandresponseFeedbackevaluationWorryabouttheprognosisConcernaboutthecontinuityoftreatmentcareWorriedaboutthequalityofon-sitecare

了解讯息判断问题反馈评价沟通应对UnderstandingthemessageJudgetheproblemCommunicationandresponseFeedbackevaluation电话告知谁上门服务确认详细地址、上门时间等了解服务对象情况着装正式规范专业服务形象Preparationbeforehomecare:上门居家护理前准备：Calltotellwhowillprovidedoor-to-doorserviceConfirmthedetailedaddress,timeofarrival,etcUnderstandtheserviceobjectFormaldresscodeProfessionalserviceimage

了解讯息判断问题反馈评价沟通应对UnderstandingthemessageJudgetheproblemCommunicationandresponseFeedbackevaluation观察患者家庭环境征得同意选择操作位置Preparationbeforehomecare:上门居家护理：Calltotellwhowillprovidedoor-to-doorserviceConfirmthedetailedaddress,timeofarrival,etc评估病情评估导管局部Familiarizethepatientagain:再熟悉患者：AssesstheconditionEvaluatecatheterparts鼓励与指导健康教育Incare:护理中：EncouragementandguidanceHealthEducation

反馈评价案例一询问患者护理过程是否不适询问是否还有其他问题反馈评价反馈护理情况，鼓励指导患者告知注意下次护理时间FeedbackevaluationFeedbackevaluationAskthepatientifthenursingprocessisuncomfortableAskwhetherThereareotherproblemsFeedbackonnursing,EncourageandcoachpatientsNoticeNextcaretime

总结点评Summarycomments面部表情眼神鼓励肢体动作鼓励-安抚、信任、指导亲切、温和、专业支持鼓励性语言-安抚、信任、指导Kind,gentleandprofessionalSupportencouraginglanguage-Appease,trust,guidefacialexpressionEyeencouragementPhysicalactionencouragement语言沟通技巧运用ApplicationoflanguagecommunicationskillsAp