任务五社区护士与患者的沟通情境一社区护士家庭访视的沟通72课件.pptx

任务五社区护士与患者的沟通主讲人：唐莹（教授）单位：长沙民政职业技术学院Task5CommunicationbetweencommunitynursesandpatientsSituation1：CommunicationofcommunitynursesfamilyvisitsSpeaker:TangYing(Professor)Unit:ChangshaVocationalandTechnicalCollegeofCivilAffairs情境一社区护士家庭访视的沟通

情境案例分析Situationalcaseanalysis

了解讯息判断问题反馈评价沟通应对UnderstandingthemessageJudgetheproblemCommunicationandresponseFeedbackevaluation一般社会资料病情及身体状况心理状况社会支持状况治疗情况社区服务资料转介的住院病历社区卫生健康档案

了解讯息判断问题反馈评价沟通应对UnderstandingthemessageJudgetheproblemCommunicationandresponseFeedbackevaluation不信任担心重复没有信心distrustFearofduplicationNoconfidence

了解讯息判断问题反馈评价沟通应对UnderstandingthemessageJudgetheproblemCommunicationandresponseFeedbackevaluation建立联系语言亲切温和着装正式规范专业服务形象训练中保持医院同质性服务EstablishcontactKindandgentlelanguageFormaldresscodeProfessionalserviceimageIntrainingMaintainthehomogeneityofhospitalservices

了解讯息判断问题反馈评价沟通应对UnderstandingthemessageJudgetheproblemCommunicationandresponseFeedbackevaluation询问患者训练过程是否劳累询问是否还有其他问题反馈训练情况，表扬并鼓励患者告知下次上门指导时间AskthepatientiftheyaretiredduringtheexerciseAskifThereareotherproblemsFeedbacktraining,PraiseandencouragethepatientTellmenexttimeOnsiteguidancetime

反馈评价Feedbackevaluation亲切、温和、专业支持鼓励性语言-安抚、信任、指导面部表情眼神鼓励肢体动作鼓励-安抚、信任、指导语言沟通技巧运用Applicationoflanguagecommunicationskills非语言沟通技巧运用ApplicationofnonverbalcommunicationskillsKind,gentleandprofessionalSupportencouraginglanguage-Appease,trust,guidefacialexpressionEyeencouragementPhysicalactionencouragement-Appease,trust,guide

讨论discuss社区护士的角色定位是什么？Whatistheroleofcommunitynurses?