酒店服务英语课件 5 客房送餐服务.pptVIP

酒店英语客房送餐服务

DeliveringtheroomserviceDeliveringroomserviceDiscussingandanswering

讨论并回答客房服务员早上7点50分推着餐车来到Hanks先生的门外为他送餐theroomattendantispullingthetrolleywaitingatthedoorofMr.Hanks’at7:50结合所学知识，小组讨论：1）酒店提供的早餐和正餐通常都有什么样的餐品2）如果你是客房服务员，你认为客房送餐的服务程序有几个，各个程序应如何与客人进行英语沟通3）为客人客房送餐，早餐和正餐的服务程序一样吗？4）如何处理关于客房送餐的客人投诉呢？引入leadingBreakfastandDinnersteakwineandglassfruitsaladpastatuna操练一drilloneBreakfastandDinnersalmonketchupgrilledsausagemustardsandwichUsefulwords送餐服务常用词汇看视频，小组为单位，讨论翻译教师提供的有关客房送餐服务服务的句子,翻译句子的同时学习部分词汇Hereareyourtunasandwiches,yourmustard,yourketchupandyourcoffee.Thatcomesto50yuan,plus10%servicecharge.Sothetotalis55yuanandhereisthebillWouldyousignhereplease？Thankyouforusingroomservice.操练二drilloneconversation观看视频，总结客房送餐服务程序和常用英文语句R:Roomservice,mayIcomein?C:ComeinR:Mr.CruiseC:Yes,justputthemonthetableoverthereR:Allright,hereareyourtunasandwiches,yourmustard,yourketchupandyourcoffee.Thesandwichesis20yuaneachandthecoffeeis10yuan,thatcomesto50yuan,plus10%service.Sothetotalis55yuanandhereisthebill.操练二drilltwoC:thankyou.CanIhaveitchargedtomyaccount,please?R:certainlysir,wouldyousignhereplease?Thankyouforusingroomservice.Goodbye.Serviceprocedureandsentences程序及语句Greetings（knockingatthedoorgently）1Servingthefood2askingtheguesttosignthenameandroomnumber31）whereshouldtheattendantputthefood2）repeatingthedishes3）askingforpermissionandsomeremindstotheguestServiceprocedureExpressingthewishes4Serviceprocedureandsentences程序及语句a.Goodmorning/Roomservice,mayIcomein/comethrough？b.Goodmorning/Roomservice,I’vebroughtyouthebreakfast.MayIcomein?a.Wherewouldyoulikemetoputthem?b.WhereshouldIputthetr