酒店服务英语课件 2 引客入位服务.pptxVIP

酒店英语听说

引客入位

leadingtheguest

Leadingtheguest引客入位Hanks先生已经在沈阳国际酒店的餐厅做了预订，他与其他几个朋友一起来到餐厅用餐。引入leading

Leadingtheguest引客入位小组讨论：1）对于有预订和没有预订的客人，领位时有什么不同要求？2）如果你是酒店餐厅服务员，给客人领位时应该注意什么？

Leadingtheguest引客入位Leadingtheguest：LeadingwithreservationLeadingwithoutreservation

vocabulary词汇host引位员hostess女引位员check核对，检查reservationrecord/list预订记录menu菜单full满了accommodate安排就坐（安顿）taketheorder点菜takethetime慢慢点（自己把握时间）nextto紧挨着

Leadingtheguest引客入位expressingthewishesaskingtheguestifhehasareservationleadingtheguesttothetablehehasbookedgreetingtheguestServiceProcedure任务一：为有预订的客人领位的服务流程

Leadingtheguest引客入位leadingthegueststothetablehewants（ifnecessary）askingtheguestifhehasareservationaskingtheguesthisdiningpreferencegreetingtheguestServiceProcedure任务二：为没有预订的客人领位的服务程序expressingthewishes

Leadingtheguest引客入位任务一：为有预订的客人领位的服务流程及英语表达操练一drillone①greetingtheguestsa.Goodmorning,MayIhelpyou?b.Goodafternoon,WhatcanIdoforyou?c.Goodevening,sir.HowmayIhelpyou?d.Welcometoourrestaurant,sir.MayIhelpyou?②askingtheguestiftheyhaveareservationa.Doyouhaveareservation?b.Haveyoumadeareservation?c.Didyoubook/reserveatablehere?

Leadingtheguest引客入位任务一：为有预订的客人领位的服务流程及英语表达操练一drillone②askingtheguestiftheyhaveareservation(checking)d.Justamoment,please.e.Justaminute,please.f.Iwillcheckthereservationlist/recordg.Yes,sir.wehaveyourreservationh.Yes.Wehaveyouhere.

练一练情境一：住店客人Hanks先生来到酒店乐轩华中餐厅(LeChinois),想在此用午餐,如何和Hanks问候，并询问预订与否情境二：一位女士下午来到酒店日料店丽都西餐厅（CaféLido）用餐，如何和客人问候。并询问预订与否

练一练情境一：住店客人Hanks先生来到酒店乐轩华中餐厅(LeChinois),想在此用午餐。Goodmorning,Mr.Hanks.Haveyoumadeareservation?情境二：一位女下午来到酒店日料店丽都西餐厅（CaféLido）用餐。Goodafternoon,madam.Doyouhaveareservation?

Leadingtheguest引客入位任务一：为有预订的客人领