旅游情景英语-梁君 Unit 2 Checking in at the hotel学习资料.ppt

A:Thankyouverymuch.Hereyouare.(WangYanreceivestheformsandhandsthemouttothetourists.Later,shecollectstheforms.)B:Hereareourregistrationforms.A:Good._________________________________________?（请你们出示一下护照好吗？）B:Hereyouare.A:_______________________________________.（我想和您确认一下团队的离店日期。）YourgroupwillleaveonApril21st,right?B:Yes.A:Thankyou.Andherearetheroomkeysandcards.__________________________________________.（行李生将会带你们到房间。）Wehopeyouhaveagoodstayinourhotel.B:Thanks.2.Usefulphrasesandexpressions:AdvancedReservation临时性预订ConfirmedReservation确认性预订GuaranteedReservation保证性预订no-showguest预订未到客人walk-inguest未预订的散客FIT散客standardroom标准间singleroom单人间doubleroom双人间juniorsuite小套间deluxesuite豪华套房presidentialsuite总统套房connectingroom连通房Operator总机话务员morningcall叫醒服务DDD国内长途直拨电话IDD国际长途直拨电话collectcall受话人付费电话checkin办理入住登记手续checkout办理退房手续GlossaryDiscussthefollowingquestionsandwriteyouranswers.1.Wheredoesaguestgethisfirstimpressionofahotelonhisfirstarrival?HegetshisfirstimpressionofthehotelattheFrontOffice.2.Howdotheguestsmakeroomreservations?1)Makingacall;2)Sendingafax;3)Usingtheinternet;4)Sendingaletter;5)Visitingthehoteldirectly;6)Searchingandchoosinganagent.3.Howdoesaguesthavehisroomreservationguaranteed?Hecanhavehisreservationguaranteedbytellingthereservationisthispassportorcreditcardnumber.Discussion4.Whatisawalk-inguest?Thewalk-inguestisacustomerwhocomeswithoutbooking.5.HowdoesaguestmakeanIDDcallintheguestroom?WhenmakinganIDDcallintheguestroom,heshoulddial:1)Thehotellongdistancecallcode;2)Theinternationalprefix;3)Countrycode;4)Areacode;5)Theexpectedtelephonenumber.Unit2CheckinginattheHotelContentsT