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CommunityEngagement
thechallengesrewardsAngelaFletcher.HeadofLibrariesandHeritageLondonBoroughofSuttonbc
LondonBoroughofSuttonouterLondonauthoritygenerallyaffluent,pocketsofdeprivation4starauthority,improvingwell(CPAassessment)culturalservices–3starpopulation182,70011%BMEpopulationnostronglyorclearlydefinedgroup
SuttonlibrariespartofCulturalServicesflagshipservicereputationforinnovationexcellencebestvaluereview–3stars9librariesincludingtheCentralLibraryandthePhoenixCentre
ThePhoenixCentreawardwinningmultiusecentredefinedgeographicalarealeisure,library,youth,communityservicesopenplanselfserviceunstaffed/singlestaffedcommunitycontacts
The
PhoenixCentre
HeritageService3historichousesWhitehall–Honeywood–LittleHollandHousemuseumservicearchives(partoflibraryservice)traditionalservice
WhitehallHoneywood
Whatiscommunity
engagement?“Theprocesswherebypublicbodiesreachouttothecommunitytocreateempowermentopportunities.〞(ActionplanforCommunityEngagementBuildingonSuccessDCLGandLGA,2007)
Challengesmostpeopledon’tengagewithstrategiesorpolicies..perceptionshistoryofdealingwiththeserviceorcounciljargonandtechnicallanguageformalmeetingsanddocumentation
Challengesweneedto:recognisethiseffectworkarounditusingdifferentwaystrainencouragestafflisten/encourageavoidjargonusesocialoccasions
Communityengagement
hasacoststafftime,bothinitiallyandinfollow-upworkbudget,thereisnopointinraisingexpectationswithoutfollowingthrough
Challengesweneedto:giveweightconvictiontocommunityengagementworkatalllevels–political,senior/middlemanagementandontheshopfloorprioritisethosewhocontrolbudgetsorstaffingallowstafftimetoworkwiththecommunity,tobuildtrustandlinkscelebrategoodpracticeandgiverecognitionbuildintobusinessplansandLAAs
Challengesstaffdon’thavetheskillsorconfidencet
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