索菲特保姆服务标准.doc

SOFITELWANDACHENGDU

成都索菲特万达大饭店

FRONTOFFICE

前厅部

POLICYPROCEDURE

政策与操作程序

BABYSITTINGSERVICE

保姆服务

Policy Tosetupdepartmentoperationalstandardforofferbabysittingservicetoguest.

政策 建立为客人提供照顾儿童服务的标准.

Procedure

程序

OncearequestisreceivedforababysitterdirectlyfromtheguestorviatheFrontDesk,pleaseinformtheServiceCentreimmediately.

当直接接到或通过前台接到客人的保姆服务的要求时,立即通知服务中心.

TheBabysittingreservationmustbeacceptedinadvanced.

保姆服务必须提前预订.

Housekeepingwillmakearrangementaccordingly.

由管家部进行安排.

Theservicesweofferourguestsareasfollows:

服务按以下标准提供:

Perchild-50RMBperhour

收费标准:RMB50.00/人/小时

Theageofchild:From10monthsto4yearsold

儿童年龄:10个月至4岁

MaximumtwochildrenperBabySitter.

最多照顾2个儿童.

Forthebabysitter’sservicesrenderedafter10:00pm,therewillbeataxifareof

如提供服务超过晚间10:00,须直接向保姆支付30元出租车费用.

PaymentisNOTtobemadedirectlyfromtheguesttothebabysitter.Ifnecessaryapaidoutontheguestsaccountcanbearranged.

服务费用不能直接向保姆支付,如有必要,可从客人帐户中支付.

HousekeepingwillfillouttheBabysittingServiceApplicationFormuponassignedthebabysitter.TheExecutiveHousekeepermustapprovetheform.

由客房部在指定保姆人员时填写保姆服务申请表,并通过行政管家的批准.

TheHousekeepingsupervisorshouldaccompanythebabysittertogethertoguestroomadvanced10minutes.

由客房部主管陪同保姆提前10分钟到客人房间.

Guestmustsignontheform,andtheformwillbebacktoHousekeepingOfficeforfuturereference.

客人必须在申请表上签名,此表将返回客房部留底.

CompiledBy

ReviewedBy

ApprovedBy

EffectiveDate

UpdatedBy

ReviewedBy

ApprovedBy

EffectiveDate

2004-03-09