恶意直评删除方法.docx

需要准备的资料

差评截图

恶意买家profile截图

卖家账号邮箱写邮件发送到这个邮箱review-appeals@

邮件模板一：针对单个直评，提供买家违反亚马逊的社区准则的理由,把截图添加到附件

Dearreview-appealsgroup,

Thisismyshop:

Thisismybrand:

Thisismyselleremail:?

IamwritingthisletterbecauseIhaverecentlyreceivedmaliciouscommentsandwouldliketheCommentComplaintTeamtohelpmeinvestigateandremovethesefalsecommentsofunfaircommercialcompetition,thankyouverymuch!BelowaretheevidenceandscreenshotsIprovided.

ASINoftheproduct:

Titleofthereview:Iwouldgive0ifpossible

Thenameofthereviewer:Diane

Anumberofreviewsandnegativereviewspostbythisbuyeraccount:

15review,13negativereview

Thedateofthereviewasitappearsonourwebsite:September24,2021

Thedirectlinktothereview:/gp/customer-reviews/

Reason:?

1.Dianereviewhasnorealpurchase,NoneofthemhasaVerifiedPurchase.

2.Dianereviewsareoftenupdatedseveraltimesaday.Heusuallygivesdifferentproductsanddifferentnegativereviewswithinaday,whichisnotinlinewithnormalreviews.

3.Allofthereviewsarenegativereviewsandpostbythatbuyeraccount.Onlythelastfewdayshavebeenupdatedwithpositivereviews,andtheupdateshavebeenveryintensive.

4.IsoldthisproductonSeptember16andDianerevieweditonSeptember24,justoneweekaftermaliciouslysmearingmyproductwithoutgoingthroughwiththepurchase.

Asyoucansee,IamanewsellerandIhaveonly3productsinmystore.Asanewseller,IhavealwaysfollowedAmazonsrulesandnoirregularities.

ThisbehaviorviolatestheregulationofAmazonsmanipulationofreviews,theydamagetheratingsofothersellers,theirproducts,bygivingmaliciousreviewstoothersellers.Pleaseinvestigatethisaccountandhelpmetodeletethisreviewtocreateafairsellerenvironmentandalsopleasebanthisfakebuyeraccount,I’dbegratefulifyoucouldhelpme.

Waitingforyourreply.

Bestwishes

邮件模板二：同一个时间周期内,出现大量差评（直评和vp）