品質系統专项培训.pptxVIP

品質系統

李柏超

品質部經理

FordLioHoMotorCo.,Ltd.

2002.12.131

Agenda–QualitySystemTotalQualityExcellence–CompanyPolicyLetterNo.1.BriefHistoryofFLHQualityManagementQualityArrow(QualityisJob#1)QS-9000/ISO14001System/QualityOperatingSystemTGWReduction/VRT/SAQTGR/KanoModel2

1.FordTotalQualityExcellenceCompanyPolicyLetterNo.1Qualityisdefinedbythecustomer;thecustomerwantsproductsandservicesthat,throughouttheirlife,meethisorherneedsandexpectationsatacostthatrepresentsvalue.品質是由顧客所定義Qualityexcellencecanbestbeachievedbypreventingproblemsratherthanbydetectingandcorrectingthemaftertheyoccur.達成卓越的品質必須注重在問題的預防AllworkthatisdonebyCompanyemployees,suppliers,anddealersispartofaprocessthatcreatesaproductorserviceforacustomer.Eachpersoncaninfluencesomepartofthatprocessand,therefore,affectthequalityofitsoutputandtheultimatecustomers’satisfactionwithourproductsandservices. 每個公司員工對品質及最終的顧客滿意都有貢獻3

FordTotalQualityExcellenceSustainedqualityexcellencerequirescontinuousprocessimprovement.Thismeans,regardlessofhowgoodpresentperformancemaybe,itcanbecomeevenbetter. 維持卓越的品質必須持續作流程的改善Peopleprovidetheintelligenceandgeneratetheactionsthatarenecessarytorealizetheseimprovements. 改善的智識及行動來自人Eachemployeeisacustomerforworkdonebyotheremployeesorsuppliers,witharighttoexpectgoodworkfromothersandanobligationtocontributeworkofhighcalibertothosewho,inturn,arehisorhercustomers. 後工程即是顧客;不接收不良,不傳送不良-Chairmanoftheboard(口徑;水準,程度)4

2.福特六和品質管理之發展演進1/4~1986-Introduction/Localization引入福特原廠產品開發標準如WorldwideDesignRequirement及WorldwideProductAcceptanceSpecifications。品管部門轄AP-QC(裝配及製造品管)及QA(品保)。對供應商推行福特Q-101全球性品質管理規範。廠內推動UPAS-UniformProductAssessmentSystem-產品品質統一稽核系統。1984年起正式推動品管圈(QCC)活動。Achievement1986年正式通過加拿大法規標準，成為台灣第一個成車外銷的廠商。5

福特六和品質管理之發展演進 2/41986~1991Self-development/Expansion1988年