英语写作-投诉信.pptVIP

01假定你是李华，你从某国外网站订购了两本英文畅销书，应该在3天前到货，但至今未收到。请就此向客服写邮件投诉。要点如下：02介绍情况03指出带来的不便04提出解决方案。05(体裁，人称，时态)作文结构布局：Heading自我介绍，明确写信目的是投诉(服务，产品质量)介绍情况2.Body指出带来不便，提出解决办法3.Ending希望尽快解决，答复自己投诉信：1.对服务不满；对….进行投诉1)expressmydissatisfaction/disappointmentabout2)makeacomplaintabout…2.在网上订购两本英文畅销书ordertwobest-sellingEnglishnovelsonyourwebsite3.本应在3天前到货(deliver,reachThebooksshouldhavereachedmethreedaysago….shouldhavebeendeliveredtomeIhaven’treceivedthebooksuptonow.至今未收到bringmuchinconvenience?tosbcausesb.trouble=causetroubleforsb给某人带来不便(给某人造成麻烦)Canceltheorder取消订单haveonesmoneybackreturnmoneytosb\returngoods,exchange,change...for,replace...forsb退钱;退货；换货解决方案：)Ihopethatyoueitherreturnmymoneyordeliveranewsetofbookstome.2.)Iwouldappreciateitifyouwouldchangeitforanewoneinabiggersize.3.)Wewillappreciateyourwillingnesstomakeupfortheloss.9.希望尽快解决问题Iwouldappreciateitifyoucouldgivemeanimmediateanswertosolvetheproblem.范文欣赏：DearSirs,I’moneofyourcustomersfromChina.Iamwritingthislettertocomplainaboutyourpoorservice.Iorderedtwobest-sellingEnglishnovelsonyourwebsitetwoweeksago.Thebookshouldhavereachedmethreedaysago.ButIhaven’treceivedthebooksuptonow.Iplannedtohavefinishedreadingthetwonovelsthesedays.Yourlatedeliveryupsetsandspoilsmyreadingprogram.IregrettotellyouthatwhatIamtodonowistocanceltheorderandgetmymoneyback.1Iwouldappreciateitifyoucouldgivemeanimmediateanswertosolvetheproblem.2DearSirs,I’moneofyourcustomersfromChina.I’mwritingtoexpressacomplaintaboutyourservice.Ibought2popularEnglishbooksonyourwebsitetheotherday,whichshouldhavebeendelivered3daysago.Ihavebeenwaitingfor3daysbuttheydon’tappearnow.I’mreallyinneedofthembecauseIlikereadin