商务英语视听说（第3册）（第二版） 课件 Unit 8 Customer servie.pptx

Unit8CustomerService商务英语视听说（第3册）（第二版）新视界商务英语系列教材

PartILead-inPartIIConversationPartIIIBusinessNewsPartIVPassagePartVMini-TalkWhatIsCustomerService?1.Watchthefollowingvideoclipandanswerthequestions.Unit8CustomerServicePartVIOralPracticebackbone/?b?kb??n/n.thecolumnofsmalllinkedbonesdownthemiddleofone’sback脊骨(TEM-4)eg.Shestoodwithherbackbonerigid.temporary/?temp?r?ri/adj.lastingforonlyalimitedtime暂时的(TEM-4,CET-4)Theceasefirewillonlyprovideatemporarysolutiontothecrisis.nut/n?t/n.thefirmshelledfruitofsometreesandbushes坚果(TEM-4,CET-4)eg.NutsandseedsaregoodsourcesofvitaminE.

PartILead-inPartIIConversationPartIIIBusinessNewsPartIVPassagePartVMini-TalkWhatIsCustomerService?1.Watchthefollowingvideoclipandanswerthequestions.Unit8CustomerServicePartVIOralPracticebolt/b??lt/alongmetalobjectthatscrewsintoanutandisusedtofastenthingstogether螺钉(TEM-4,CET-4)e.g.Iclosedthewindowanddrewthebolt.

PartILead-inPartIIConversationPartIIIBusinessNewsPartIVPassagePartVMini-TalkWhatIsCustomerService?1.Watchthefollowingvideoclipandanswerthequestions.Unit8CustomerServicePartVIOralPractice(1)Whatiscustomerservice?(2)Whatisthebestwaytoprovideexcellentcustomerservice?(3)Areyousuitabletobecomeacustomerservicerepresentativeandwhy?

PartILead-inPartIIConversationPartIIIBusinessNewsPartIVPassagePartVMini-TalkTelephoneEtiquetteandManners2.Readthefollowingpassageanddiscussthequestions.Unit8CustomerServicePartVIOralPracticeresidence/rez?d?ns/n.ahouse,especiallyalargeorimpressiveone住宅，豪宅(CET-4,TEM-4)eg.Shetravelsconstantly,movingamongherseveralresidencesaroundtheworld.acquaintance/??kwe