民航运输服务龚娜娜课件.pptx

民航运输服务主讲人龚娜娜

主讲：龚娜娜Lecturer:GongNanaWelcomeAboard欢迎登机

TeachingObjectivesMasterthebasicwordsandexpressionsaboutwelcomingaboard.Understandwhatandhowtoguidepassengersaboard.Establishagoodsenseofservice.Keypointdifficultpoint

Politenessdelightspolitepeopleaswellasthosewhoaretreatedwithcourtesy.-Montesquieu

HowcanweguidepassengersABOARD?ABOArrangementsbeforetake-offARDDetailedserviceaftertake-offOfferhelpwithbaggageBoundtoseatpassengersAwarmwelcome

aboard[??b??rd]adv.上（船、飞机、火车等）boarding[?b??d??]pass[pɑ?s]n.登机牌aisle[a?l]n.过道belonging[b??l????]n.所有物seat[si?t]n.座位Wordsandexpre-ssions

True（T)orFalse(F)1.Thecabincrewisgreetingthepassenger.()2.Thecabincrewdoesnothelpthepassengerwiththebelongings.()3.Thepassengerkeepshisbagundertheseat.()

True（T)orFalse(F)1.Thecabincrewisgreetingthepassenger.()2.Thecabincrewdoesnothelpthepassengerwiththebelongings.()3.Thepassengerkeepshisbagundertheseat.()TFT

A:Awarmwelcome热烈欢迎Goodmorning,Sir/Madam!Welcomeaboard!早上好，先生/女士！欢迎登机。It’sapleasuretohaveyouaboardChinaSouthernAirlines!欢迎乘坐中国南方航空航班！

B:Boundtoseatpassengers安排乘客就座MayIseeyouboardingpass,please?请问我能看下您的登机牌吗？I’llshowyoutoyourseat.Followme,please.我带您去座位。请跟我来。It’sawindow/middle/aisleseat.这是靠窗的/中间的/靠过道的座位。Seatnumbersareindicatedontheoverheadcompartment.座位号码显示在行李架上。

B:Boundtoseatpassengers安排乘客就座Letmejustcheckyourboardingpass.让我看看你的登机牌。Youareinseat75K.It’sonthissideoftheplaneandtowardtheback.你的座位是75K。它在飞机后部的这一侧。Thisisrow75andyourseatisrightbythewindow.这是第75排，您的座位靠窗。

B:Boundtoseatpassengers安排乘客就座Takingthewrongseat做错位置Changingseats换位置I’mafraidyouareinthewrongseat.I’llshowyoutheseat.我恐怕你坐错位置了，我带你去你的座位。Couldyoupleasetaketheseataccordingtoyourseatnu