罗克韦尔(AB) 集成服务协议用户指南 - 版本 2.0.pdf

IntegratedServiceAgreement

UserGuide

WithRepair+

IntegratedServiceAgreement•UserGuide

Tableofcontents

1.Introduction

1.1.AboutIntegratedServiceAgreements

1.2.WhychooseRockwellAutomationIntegratedServices?

2.OverviewofSupportLevels

2.1.SummaryofBenefits

2.2.EssentialSupportLevelSummary

2.3.EnhancedSupportLevelSummary

2.4.PremierSupportLevelSummary

3.SupportDefined

3.1.24X7RemoteTechnicalSupport

3.1.1PhoneSupport

3.1.2LiveViewSupportTMTool

3.1.3OnlineSupportCenter(Knowledgebase)

3.1.4Chat

3.1.5SubmitaQuestionviaEmail

3.1.6InteractiveForums

3.1.7SoftwareDownloadsandUpdates

3.2.Repair+Services

3.2.1RepairProductCoverage

3.2.2RepairProcess

3.2.3RepairWarranty

3.3.FieldServices

3.3.1FieldServicesCoverage

3.3.2FieldServicesProcess

3.3.3FieldServiceActivities

TM

3.4.InstalledBaseEvaluation

3.4.1InstalledBaseEvaluationServiceDeliverables

3.4.2Remediation

3.4.3MyEquipmentSubscriptions

3.4.4AssetOptimizationConsultation

3.4.5SiteInterviewandWalk-through

3.4.6AssessmentReports

3.4.7ReportReviewMeeting

IntegratedServiceAgreement•UserGuide

3.5.ReportsAnalytics