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Task4Speaking
Usefulphrases,expressionsandsentencesusedinmakingthereservation.ReservationistGuestsGreetings(Room)Reservations.CanIhelpyou?Goodmorning/afternoon,reservation,Lilyspeaking,howmayIhelpyou?Doyouhaveonesingleroomfortwonights?I’dliketoreservearoom.AskingforreservationinformationHowmanynightsdoyouwishtostay?Whichdatewouldthatbe?Howmanyguestswilltherebeinyourparty?Whenwillyoubearriveatourhotel?Wehave3peopletogether.Weplantostayfor5nights.WewillarriveonOct.11thAskingabouttheroomrateWehavedifferentratesfordifferentroomtype.Howmuchistheroom?Gettingtheguests’informationMayIknowyourname\phonenumber\email?Howdoyouspellthat?Mynameisxxx,andmyphonenumberisxxx.ConfirmingthereservationI’dliketoconfirmyourreservation.7.Role-play.Makeupaconversationwithyourpartneraccordingtothefollowingpoints:Guest:YournameisThomas; Youhave2adultsinyourparty; Youwanttoreserveastandardroom; YourarrivalanddeparturedatesareNov.24th,2010andNov.28th,2010; Yourphonenumberis Youmaystayoneextranight; YouwanttouseVisacardtopayyourbillReservationist: Youaskabouttheguest’sname; Youaskaboutthenumberofguests; Youaskabouttheroomtypetheguestwants; Youaskabouthowmanyroomstheguestwant; Youaskaboutthearrivalanddeparturedatesoftheguest; Youtelltheguesttheroomrate; Youaskaboutthecontactmethodoftheguest; Youaskaboutthewayofpayment.Task5AdditionalTipsforRoomReservationBasicWaysofmakingareservation:Talk,Mail,Telephone,Telex,Fax,Verbal,Contract,ComputerTerminal,ComputerNetwork.Importantfactorsinmakingareservationforguests:Guestnameornameofgroup,codeContactname,telephonenumber,companyname,addressRoomtype,numberofroomsNumberofguestsNationali
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