双语列车长空调故障的应急处置课件.pptx

LiuzhouRailwayVocationalTechnicalCollege明德砺志求知笃行双语列车长空调故障的应急处置主讲教师LecturerEmergencyhandlingofairconditioningfailure

1应急处置原则2空调故障应急预案3空调故障应急处理目录contentsEmergencyResponsePrinciplesEmergencyplanforairconditioningfailureEmergencytreatmentofairconditioningfailure

1应急处置原则应急处置原则EmergencyResponsePrinciples

一、应急处置原则树立“以旅客为本”的思想，应以保障旅客生命财产为首要任务，加强设备保障、克服困难、排除障碍，尽快疏解，采取有效措施保证旅客旅途顺畅，提高运输组织和调度指挥水平。EmergencyResponsePrinciplesToestablishtheideaofpassenger-oriented,weshouldtaketheprotectionofpassengerslivesandpropertyastheprimarytask,strengthenequipmentsupport,overcomedifficulties,removeobstacles,relievethemassoonaspossible,takeeffectivemeasurestoensurethesmoothjourneyofpassengers,andimprovetheleveloftransportationorganizationanddispatchcommand.

2空调故障应急预案空调故障应急预案Emergencyplanforairconditioningfailure

1列车长接到发生空调故障的信息后，立即和车辆乘务员赶到现场，了解原因，及时修复，稳定车内秩序。2列车长立即向当地客调、段乘务指挥中心报告现场情况，并接受指示。二、空调故障应急预案EmergencyplanforairconditioningfailureAfterreceivingtheinformationoftheairconditioningfailure,theconductorimmediatelyrushedtothescenewiththevehicleattendanttounderstandthecause,repairitintime,andstabilizetheorderinthecar.Theconductorimmediatelyreportedthescenetothelocalpassengertransferandsectioncrewcommandcenterandacceptedinstructions.

3夏季空调发生故障，应向旅客说明情况，表示歉意，将车窗打开，保持空气流通，做好解释工作。4空调无法继续使用时，应向前方各营业站拍发电报，列车使用站车交互系统终端“客运记录”功能的“席位调整”或“空调故障”模块，向客票系统发送确认退差信息。二、空调故障应急预案Iftheairconditionerfailsinsummer,thepassengershouldexplainthesituation,apologize,openthewindow,keeptheaircirculating,anddoagoodjobofexplanation.Whentheairconditionercannolongerbeused,itshouldbereportedtoeachbusinessstationinfront,andthetrainshouldusetheseatadjustmentorairconditioningfailuremoduleofthepassengerrecordfunctionofthestation-carinteractionsystemterminaltosendaconfirmationrefundinformationtotheticketsystem.